Privacy Policy

Effective as of January 2026

This Privacy Policy describes how Flume Health, Inc. and our subsidiaries and affiliates (collectively "Flume," "we," "us," or "our") handle personal information that we collect through our website and digital properties that link to this Privacy Policy (collectively, the "Service").

Personal Information We Collect

Information You Provide to Us

Personal information you provide to us through the Service may include:

• Contact data, such as your first and last name, email address, company name, and any message you submit through our contact forms.
• Communications that we exchange, including when you contact us with questions or feedback.
• Marketing data, such as your preferences for receiving communications about our products and services.

Automatic Data Collection

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your activity over time on our Service, including:

• Device data, such as your computer or mobile device's operating system type and version, browser type, screen resolution, IP address, unique identifiers, language settings, and general location information such as city, state, or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages, information about your activity on a page, access times, and duration of access.

Cookies and Similar Technologies

Like many online services, we use the following technologies:

• Cookies, which are text files that websites store on a visitor's device to uniquely identify the visitor's browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

How We Use Your Personal Information

We may use your personal information for the following purposes:

• Service delivery: To provide, operate, and improve the Service and our business; communicate with you about the Service; and respond to your requests, questions, and feedback.
• Research and development: To analyze and improve the Service and our business. We may create aggregated, de-identified, or anonymous data from personal information we collect and use this data for our lawful business purposes.
• Marketing: To send you Flume-related marketing communications as permitted by law. You may opt-out of our marketing communications as described below.
• Compliance and protection: To comply with applicable laws, lawful requests, and legal process; protect our, your, or others' rights, privacy, safety, or property; and prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity.

How We Share Your Personal Information

We may share your personal information with the following parties:

• Service providers: Companies and individuals that provide services on our behalf or help us operate the Service or our business, such as hosting, customer relationship management, email delivery, and website analytics.
• Professional advisors: Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services they render to us.
• Authorities and others: Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for compliance and protection purposes.
• Business transferees: Acquiring and other relevant parties to business transactions involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of Flume.

Analytics Services

We use third-party analytics services to help us understand how users interact with the Service:

• Google Analytics: We use Google Analytics to collect information about use of the Service. Google Analytics collects information such as how often users visit the Service, what pages they visit, and what other sites they used prior to coming to the Service. You can learn more about Google Analytics cookies at developers.google.com/analytics/resources/concepts/gaConceptsCookies and about how Google protects your data at support.google.com/analytics/answer/6004245.You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.
• HubSpot: We use HubSpot for customer relationship management and to understand how users interact with the Service. HubSpot may collect information such as pages visited, forms submitted, and other interactions with the Service. You can learn more about HubSpot's privacy practices at legal.hubspot.com/privacy-policy.

Your Choices

Opt-Out of Marketing Communications

You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. You may continue to receive service-related and other non-marketing emails.

Cookies

Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser's settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Service and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

Do Not Track

We honor Do Not Track signals. When your browser sends a Do Not Track signal, we operate in a privacy-preserving mode: Google Analytics will collect only aggregate pageview data without setting cookies or tracking you across sessions, and HubSpot tracking will be fully disabled. This allows us to understand overall site usage while respecting your privacy preferences. To find out more about Do Not Track, please visit www.allaboutdnt.com.

Other Sites and Services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications, or online services operated by third parties, and we are not responsible for their actions.

Security

We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

International Data Transfer

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

Children

The Service is not intended for use by children under 16 years of age. If we learn that we have collected personal information through the Service from a child under 16 without the consent of the child's parent or guardian as required by law, we will delete it.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. Any modifications to this Privacy Policy will be effective upon our posting the modified version. Your use of the Service after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@flumehealth.com

Address: Flume Health, Inc., 228 Park Avenue South, #42263, New York, NY 10003